Policies
Appointment Policy
To allow ample time for all patients and scheduled surgical proceedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
For your protection, and that of others, all cats must be presented in an appropriate cat carrier or on a leash. Once arriving at the clinic please do not let your cat out of the carrier as we have our clinic cats running around and wish to avoid any possible confrontation.
For your convenience, drop-off appointments are available. A drop off means you could bring your cat to the clinic at a time that works best for you and leave him/her with us until you can return. Usually we will ask you to drop your cat sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for him/her. Once the doctor is done, she will give you a call to go over the diagnosis and to give you any discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Debit, and cash.
